Contact us
Our team of experts is here to support you, so if there’s anything we haven’t covered so far or you need some clarification on anything, you can find details on how to get in touch below.
How can we help you today?
Our team are here to help. Just pick one of the options below to get started:
- Landlord insurance - new customers
Calling from outside the UK? You can reach us on +44 152 2838 514
We’re open from 08:30 – 18:00 Monday to Friday and 09:30 – 13:00 on Saturday.
- Need to speak to us from outside the UK?
If you're calling from abroad, you can reach us on +441522 838 514.
- Landlord insurance - claims
Lines are open from 09:00 – 17:30, Monday to Friday.
- Emergency Assistance Insurance - 24 hour claims
This is a 24-hour helpline for Emergency Assistance Insurance, your policy schedule will confirm whether this cover is included in your policy. To view your policy documents, visit My HomeLet.
- Rent Guarantee and Legal Expenses claims
Or, email us at rentguaranteeclaims@homelet.co.uk
We're open from 09:00 - 17:30 Monday to Friday.
- Thinking of cancelling your policy?To find out more about how you can cancel your HomeLet policy, please click here.
Do you wish to make a complaint?
We’re committed to providing the highest standards of customer service; if you’d like to find out more about our complaints process, please visit our customer experience page.
You can also email us at customer.experience@homelet.co.uk.
Send us a message
We aim to answer all customer queries within two working days. If applicable, please make sure you provide your policy number. This will help us to deal with your enquiry as quickly as possible.