Coronavirus (COVID-19) - We're here to help
Coronavirus is affecting all of us in a variety of ways, these are unprecedented times for us and for you. We have implemented our established continuity plans to protect our customers, our colleagues and their loved ones.
Call waiting times could be longer than usual during this period, thank you for your patience.
If you’re an existing policy holder, you can access your documentation online using My HomeLet. If you only have access to your documents by post please call us to update your details, so that you can access your documents online.
If you need to make a claim please see our Landlords Insurance claims page for further details and support.
Thank you for your understanding at this unprecedented time for everyone. We hope that you and your families stay well
Our team of experts is here to support you, so if there’s anything we haven’t covered so far or you need some clarification on anything please just fill out the form below and we’ll get back to you as soon as possible.
Landlord Insurance claims
Claims line: 0800 035 8258
Available from 9:00 – 5:00pm Monday to Friday.
Emergency Assistance Insurance claims line: 0330 333 7231
This is a 24 hour helpline for Emergency Assistance Insurance, your policy schedule will confirm whether this cover is included in your policy. To view your policy documents, visit My HomeLet
Landlord Insurance: New customers
Freephone: 0800 035 8258
Calling from outside the UK: +44 152 2838 514
We’re open from 8:30 – 6:30pm Monday to Friday, and 9:30am – 1pm on Saturday.
Landlord Tenant Referencing and Rent Guarantee
0330 333 7234
We’re open from 8:30am – 6:30pm Monday to Friday, and 10am – 1pm on Saturday.
Rent Guarantee & Legal Expenses claims
0330 333 7067
We’re open from 9am – 5:30pm Monday to Friday
Thinking of cancelling your policy?
To find out more about how you can cancel your HomeLet policy, simply click here.
If applicable please make sure you provide your policy number, this will help us to deal with your enquiry as quickly as possible.
Do you wish to make a complaint?
We’re committed to providing the highest standards of customer service; if you’d like to find out more about our complaints process please visit our complaints page.
You can also email us firstname.lastname@example.org