Contact us

Our team of experts is here to support you, so if there’s anything we haven’t covered so far or you need some clarification on anything, you can find details on how to get in touch below.

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How can we help you today?

Our team are here to help. Just pick one of the options below to get started:

  • Landlord insurance - new customers

    0800 035 8258

    Calling from outside the UK? You can reach us on +44 152 2838 514

    We’re open from 08:30 – 18:00 Monday to Friday and 09:30 – 13:00 on Saturday.

  • Need to speak to us from outside the UK?

    If you're calling from abroad, you can reach us on +441522 838 514.

  • Landlord insurance - claims

    0800 035 8258

    Lines are open from 09:00 – 17:30, Monday to Friday.

  • Emergency Assistance Insurance - 24 hour claims

    0800 035 8258

    This is a 24-hour helpline for Emergency Assistance Insurance, your policy schedule will confirm whether this cover is included in your policy. To view your policy documents, visit My HomeLet.

  • Rent Guarantee and Legal Expenses claims

    0330 333 7067

    Or, email us at

    We're open from 09:00 - 17:30 Monday to Friday.

  • Thinking of cancelling your policy?
    To find out more about how you can cancel your HomeLet policy, please click here.

Do you wish to make a complaint?

We’re committed to providing the highest standards of customer service; if you’d like to find out more about our complaints process, please visit our customer experience page. 

You can also email us at

Send us a message

We aim to answer all customer queries within two working days. If applicable, please make sure you provide your policy number. This will help us to deal with your enquiry as quickly as possible.