Speak to a member of our Customer Experience team
"Super service. Keeping me up to date with any changes. Friendly, helpful and knowledgeable staff."
- Verified customer, 10/11/23
"Great experience and you can call and speak to a real person if you have any questions. They came recommend."
- Verified customer, 09/11/23
"I would buy from HomeLet again, they were most helpful and efficient"
- Verified customer, 08/11/2023
"HomeLet is always happy to help with any queries and explain things if I have not understood any of the minor details. I've used HomeLet for many years."
- Verified Customer, 06/11/2023
"They were really friendly with great communication. Made me feel really at ease which is important as it was my first time moving out, couldn't have asked for better."
- Verified Customer, 02/11/2023
Our Customer Experience Champions are on hand to assist and listen to you! If things haven't gone as expected, we'll work with you to make things right.
Our customers are at the heart of everything we do. We know that our service is the golden thread that runs through our business. From the moment our team members join us, we ensure that the service we provide to our customers is discussed from day one.
We're very proud to have been able to design and deliver our own bespoke customer service training that all our team members go through. Our training illustrates the high standards we set for our customer service, promotes self-awareness and helps our team members deliver the next-level service our customers expect of us.
We recognise that sometimes things go wrong despite our best efforts. If that's the case, we'd love to hear from you. We regard any feedback from our customers as a gift - if things are going wrong, we want to hear about your experience. Without that customer feedback, we can't put things right or prevent the same issues from occurring in the future.
Agents who trust and work with us
Paid to Agents in commission
Tenant references processed in one day
Years of experience supporting our customers
All statistics provided are correct as of June 2023 and represent 12 months figures for 2022