Speak to a member of our Customer Experience team

Our Customer Experience Champions are on hand to assist and listen to you! If things haven't gone as expected, we'll work with you to make things right.

Our customers are at the heart of everything we do. We know that our service is the golden thread that runs through our business. From the moment our team members join us, we ensure that the service we provide to our customers is discussed from day one.

We're very proud to have been able to design and deliver our own bespoke customer service training that all our team members go through. Our training illustrates the high standards we set for our customer service, promotes self-awareness and helps our team members deliver the next-level service our customers expect of us.

We recognise that sometimes things go wrong despite our best efforts. If that's the case, we'd love to hear from you. We regard any feedback from our customers as a gift - if things are going wrong, we want to hear about your experience. Without that customer feedback, we can't put things right or prevent the same issues from occurring in the future.


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Years of experience supporting our customers

All statistics provided are correct as of June 2023 and represent 12 months figures for 2022

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Call 0330 333 7126.
Mon to Fri: 08:30 - 17:30

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Our team aim to reply within two business days.

Write to us

Customer Experience, HomeLet, Hestia House,
Unit 2 Edgewest Road,
Lincoln, LN6 7EL

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