Speak to a member of our Customer Experience team

“Easy and simple. It was my first experience handling tenancy liability matters, but the process was straightforward and easy to comprehend.”

- Verified Customer, 08/05/24

“The service was perfect. They were very patient with my application and all the documents needed for certification.”

- Verified Customer, 08/05/24

“Covered everything we asked for and more. Well explained, one of few to cover our needs, helpful and easy process. Very happy with the service so far. Much better value than we are paying for cover at the moment.”

- Verified Customer, 03/05/24

“Excellent customer service. Unbelievably friendly, helpful, couldn’t fault it.”

- Verified Customer, 02/05/24

“Good price and very quick to give a quote. They were on the ball. Nothing was a problem and they quoted a good price.”

- Verified Customer, 01/05/24

Our Customer Experience Champions are on hand to assist and listen to you! If things haven't gone as expected, we'll work with you to make things right.

Our customers are at the heart of everything we do. We know that our service is the golden thread that runs through our business. From the moment our team members join us, we ensure that the service we provide to our customers is discussed from day one.

We're very proud to have been able to design and deliver our own bespoke customer service training that all our team members go through. Our training illustrates the high standards we set for our customer service, promotes self-awareness and helps our team members deliver the next-level service our customers expect of us.

We recognise that sometimes things go wrong despite our best efforts. If that's the case, we'd love to hear from you. We regard any feedback from our customers as a gift - if things are going wrong, we want to hear about your experience. Without that customer feedback, we can't put things right or prevent the same issues from occurring in the future.