Help & Contact


Coronavirus (COVID-19) - We're here to help

Coronavirus  is affecting all of us in a variety of ways, these are unprecedented times for us and for you. We have implemented our established continuity plans to protect our customers, our colleagues and their loved ones.

Call waiting times could be longer than usual during this period, thank you for your patience.

If you’re an existing policy holder, you can access your documentation online using My HomeLet. If you only have access to your documents by post please call us to update your details, so that you can access your documents online. 

If you need to make a claim please see our Landlords Insurance claims or Tenants insurance claims pages for further details and support.

Thank you for your understanding at this unprecedented time for everyone. We hope that you and your families stay well


Whether you're one of our insurance customers or you're being referenced by HomeLet, we're on hand to give you the help you need.

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