Contact us

Our team of experts is here to support you, so if there’s anything we haven’t covered so far or you need some clarification on anything, please fill out the form below, and we’ll get back to you as soon as possible.

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How can we help you today?

Our team are here to help. Just pick one of the options below to get started:

  • Tenants Insurance - new customers

    0800 035 8258

    We’re open from 8:30 – 18:00 Monday to Friday and 9:30 – 13:00 on Saturday.

  • Tenants Insurance - claims

    0330 333 7230

    Lines are open from 9:00 – 17:30, Monday to Friday.

  • Thinking of cancelling your policy?

    To learn more about cancelling your policy, click here.

  • Tenant referencing
    If you're being referenced by HomeLet and have any queries, please email
  • Need to speak to us from outside the UK?

    If you're calling from abroad, you can reach us on +441522 838 514.

Do you wish to make a complaint?

We’re committed to providing the highest standards of customer service; if you’d like to find out more about our complaints process, please visit our customer experience page. 

You can also email us at

Send us a message

We aim to answer all customer queries within 24 hours. If applicable, please make sure you provide your policy number, this will help us to deal with your enquiry as quickly as possible.