Contact us

Coronavirus (COVID-19) - We're here to help

Coronavirus  is affecting all of us in a variety of ways, these are unprecedented times for us and for you. We have implemented our established continuity plans to protect our customers, our colleagues and their loved ones.

Call waiting times could be longer than usual during this period, thank you for your patience.

If you’re an existing policy holder, you can access your documentation online using My HomeLet. If you only have access to your documents by post please call us to update your details, so that you can access your documents online. 

If you need to make a claim please see our Landlords Insurance claims or Tenants insurance claims pages for further details and support.

Thank you for your understanding at this unprecedented time for everyone. We hope that you and your families stay well

Our team of experts is here to support you, so if there’s anything we haven’t covered so far or you need some clarification on anything please just fill out the form below and we’ll get back to you as soon as possible.

Tenants Insurance

0800 035 8258

We’re open from 8:30 – 8:00pm Monday to Friday, and 9:30am – 1pm on Saturday.

Tenants Insurance claims

0330 333 7230 

Lines are open from 9am – 5.30pm Monday to Friday.

Thinking of cancelling your policy?

To find out more about how you can cancel your HomeLet policy, simply click here.

Tenant referencing

If you're a tenant who is being reference by HomeLet please email, for any questions relating to insurance, please use the form below. 

Send us a message 

If applicable please make sure you provide your policy number, this will help us to deal with your enquiry as quickly as possible.

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Our Location

Hestia House
Unit 2 Edgewest Road
Lincoln LN6 7EL

Tel: 0800 035 8258

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