With our Landlord Emergency Assistance Insurance policy, you and your tenants will have access to a 24-hour helpline to call in case of an emergency in your let property. This phone number can be used to report an incident that:
- is causing ongoing damage
- has made the property unsecured
- is risking the safety of your tenants
In an emergency, you or your tenants should call the helpline to speak to an adviser, quoting the name of your managing agent (if you have one) and providing details of the problem. However, major emergencies which could result in serious damage or are life-threatening in any way should be reported to the appropriate supply company and/ or the emergency services immediately, while the local gas company should be notified of gas leaks.
The adviser will appoint a suitable and qualified contractor to visit the property, giving a reasonable idea as to when and how the work will take place. It’s important to note that all requests for assistance must be made via the helpline phone number and not to the contractors directly, as these costs will not be covered by your insurance policy.
During the visit to your property, the contractor will make reasonable efforts to limit or prevent damage or discomfort, or if at a similar expense, in some circumstances, may complete a permanent repair.
If your tenants require overnight accommodation, this must first be approved and agreed upon by the helpline adviser, with any receipted invoices being forwarded to HomeLet Emergency Assistance for reimbursement (up to £250).