HomeLet has won the Feefo Platinum Trusted Service Award for the second year running.

The award is an independent seal of excellence, recognising businesses that consistently deliver a world-class customer experience.


Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional customer feedback. The awards are unique as they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.


With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3% in the second half of 2022, this award celebrates brands that are successfully navigating tough market conditions to deliver exceptional service.


Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for at least three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2022 and 31st December 2022. 

Some comments from those involved:

Mary Smith-Jones, Head of Customer Experience, commented: “We’re delighted to receive a Platinum Trusted Service Award from Feefo. Keeping our customers happy is our priority, so the fact this award is based on feedback from real customers gives us the confidence we are providing exceptional service.


The award also recognises how hard our team members have worked under fresh challenges, with rising inflation and the cost-of-living crisis affecting consumers and businesses alike.

As we enter a new year, we will continue listening, understanding, and delivering what our Letting Agent, Landlord, and Tenant customers want.”


Congratulating HomeLet, Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses. I’m delighted to recognise thousands of our clients who have overcome various challenges to provide such high customer service and satisfaction levels.


“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and, in turn, receive great feedback from delighted customers.


“A particular congratulations to HomeLet for winning a Platinum Trusted Service Award by providing great customer service consistently over several years. I look forward to seeing them continue to achieve next year and beyond.”