Mary Smith-Jones, Head of Customer Experience, commented: “We’re delighted to receive a Platinum Trusted Service Award from Feefo. Keeping our customers happy is our priority, so the fact this award is based on feedback from real customers gives us the confidence we are providing exceptional service.
The award also recognises how hard our team members have worked under fresh challenges, with rising inflation and the cost-of-living crisis affecting consumers and businesses alike.
As we enter a new year, we will continue listening, understanding, and delivering what our Letting Agent, Landlord, and Tenant customers want.”
Congratulating HomeLet, Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses. I’m delighted to recognise thousands of our clients who have overcome various challenges to provide such high customer service and satisfaction levels.
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and, in turn, receive great feedback from delighted customers.
“A particular congratulations to HomeLet for winning a Platinum Trusted Service Award by providing great customer service consistently over several years. I look forward to seeing them continue to achieve next year and beyond.”