HomeLet is encouraging all agents to submit all their email addresses to make sure the correct information is sent to the correct people/departments.
A recent incentive saw over 1,000 additional emails being submitted, which was a great result. However, HomeLet still needs the details from all remaining agents.
Doing this will not only speed up HomeLet’s service delivery, but also allow agents to communicate with the company more effectively.
The shift to online services…
HomeLet has already introduced Connect for online referencing and account management, and just last month the Tenant Application Tracker was launched. This has been a huge success, with over 7,000 tenants already visiting the site.
As part of this, all of HomeLet’s new agents upload referencing information through Connect rather than by fax.
This digital switchover is also continually developing…later this year HomeLet is set to introduce online claims and final report facilities, and send invoices by email.
How do agents send the details?
Master users (this means the individual has more options in the settings section) can login to Connect, select the settings tab, and enter the email addresses.
Areas HomeLet requires email addresses for are:
- General enquiries
- Rent guarantee renewals
- Accounts and commission payments
- HomeLet updates.
Non-'master users', need to ask the relevant person in their office to fill in the information.
Even if agents only have one email address, they need to insert it in each area so HomeLet knows they are comfortable with all information being sent there.