Renting to generation Z: Understanding the housing preferences for the next wave of tenants
Understanding the needs of your tenants has always differed by generation. However, with Generation Z being the next wave of tenants to emerge, it’s more essential than ever to understand their very unique and particular needs if you want to maximise the opportunities they present.
Who is Generation Z?
This cohort is the next generation to come of renting age. Depending on the definition, Generation Z consumers are defined as being born between the mid-to-late 1990s and the early 2010s.
What are there unique features?
1. Digital native
One of the biggest differences of this generation is the fact that they are digital natives, used to doing everything online – usually via their smartphone. This means they are the most likely to want to interact in the same way in all areas of their lives.
2. Deluged with information
This digital dominance means that Generation Z takes in a huge amount of information daily, but they’ve also learnt how to quickly filter what they see. Achieving cut-through with your agency’s brand, social media presence and marketing is vital.
3. Socially conscious
Generation Z is also socially conscious and more likely to be concerned about issues such as sustainability, community and charity. They will want to see that you support such causes with properties that fulfil these needs, at least in part.
What can you do to attract Generation Z?
1. Understand what they are looking for
You need to clearly understand what it is that Generation Z wants from the properties that they rent. As an example, as well as being highly digital consumers, Generation Z is also very fitness-focused. Two of the most popular criteria searched for by Generation Z renters are reported to be high-speed internet and close proximity to gyms or leisure centres where they can work out.
2. Satisfy their demand for tech and social conscience
Generation Z’s obsession with technology will translate into other areas of their demands too. As well as high-speed internet as a given, they are most likely to want to pay rent through an app and communicate via automated options such as chat. Their love of tech will also extend into areas such as smart home technology, especially where it ties into their environmental and social conscience aspirations too – think saving money and saving the planet with smart thermostats, for example.
3. Communicate via their channels
The dominance of digital in the lives of Generation Z means that your interaction with them needs to be through the channels where they are spending their time. They are the most intense social media users to enter the rental market yet, so you must also be proficient on these platforms. However, make sure you keep up with exactly where your target audience is spending their time – whether it’s Instagram or TikTok, for example, and create ads and videos with clear and targeted messaging to use on these platforms.