Making a claim on your Tenants Insurance

Our Claims line is 0330 333 7230 

Lines are open Monday to Friday 9am - 5pm

In the unfortunate event that you need to make a claim, we’ll be on hand to help you every step of the way.

If you want to make a claim, please call our Claims team on 0330 3337230, our lines are open Monday to Friday, 9am - 5pm.

If you’re the main policy holder, please be aware that you’re responsible for making claims, even if you’re covering members of your family or sharers.

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Renewing your policy

Your Tenants Insurance policy will automatically renew each year, unless you tell us otherwise. We’ll send you notifications in advance to let you know when your policy is due to renew.

View your documents in My HomeLet


If you need to make any changes to your policy

If you have any questions, or want to make any changes to your Tenants Insurance policy please call us on 0800 035 8258, we’re always happy to help.

It’s really important that you let us know if anything changes as, it may impact your cover and your ability to make a claim.

You’ll need to let us know if:

  • you’re planning to move home or change address 
  • you want to increase the value of the contents you need to insure 
  • the number of sharers on your policy changes
  • you change your contact email address 
  • the payment details for your policy change

If you’re unsure about what you need to keep us informed of then please don’t hesitate to give us a call.


Making a complaint

We’re committed to providing the highest standards of customer service. Whilst we work hard to achieve this, we recognise that there may be occasions when problems arise, and you can help us by telling us what you think of our service. We welcome all your comments, whether they are suggestions, compliments or complaints.

Our complaints page explains how to tell us about a problem, how we’ll deal with your complaint and what to do if we can't resolve it for you.

View our full complaints policy