Consumer complaints blog

Why are consumer complaints against letting agents on the rise?

Posted on 26/06/2018

New data suggests that consumer complaints against letting agents are on the increase. What are the possible reasons for this and what steps are agents are taking to deal with these complaints and improve their levels of customer service?

Read more

Is it the right time for redress scheme reform?

Posted on 24/04/2018

As the Government consults on whether to introduce a single ombudsman to oversee the housing industry, what are the potential advantages and disadvantages of this proposed reform?

Read more

PropTech: Questions to ask before committing to a new product

Posted on 24/04/2018

Committing to a new product or service is a big consideration and here are the key questions you need to be asking before signing up to the latest PropTech innovation.

Read more

Industry update: rent payments and credit scores

Posted on 23/04/2018

Tenants' rental payment histories could soon be recognised by credit agencies. How has this come about and what are the potential benefits for letting agents?

Read more

Letting agent overview: how to prepare for market changes

Posted on 23/04/2018

In the face of a rental market that continues to change and grow at a rapid pace, how can you prepare to prosper for years to come?

Read more