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Rent Guarantee claims process improved for HomeLet

Posted on 2013-10-28

Rent Guarantee claims can now be made online via HomeLet’s referencing and insurance portal, Connect. This will not only make the whole process simpler, but also save customers time and money from having to complete and send paper forms through the post.
In addition to submitting a new claim, letting agents are able to track the progress of all outstanding Rent Guarantee claims at any time of the day. The online claims facility is a welcome addition to Connect that’s been developed specifically for HomeLet’s letting agent customers. It’s a one-stop-shop for all their HomeLet needs, and around ninety seven per cent of agents now use the site to carry out their referencing and insurance activities.   
Kristina Fomina, Lettings Manager at Hensons, one of HomeLet’s letting agent customers said: “Being able to make a Rent Guarantee claim online is a welcome improvement from HomeLet. We already manage our referencing and Rent Guarantee activities on Connect, so having the online claim facility is a great addition to the site.”
Claims are now being processed by HomeLet’s new Legal and Claims department that were welcomed to the company’s office in Lincoln earlier this month. This brand new team work alongside the company’s insurance teams to process claims made by Rent Guarantee customers.
The move is part of an overall restructure of HomeLet’s parent company, Barbon, that recently sold its property and commercial businesses to focus on its lettings industry suppliers, HomeLet, Rentshield and Letsure. Hestia House is now the head office of all three.
HomeLet’s Rent Guarantee products can help to protect landlord’s rental income if a tenant fails to pay their rent. These are offered in addition to the company’s tenant referencing service and specialist insurance for tenants and landlords.
Gary Abraham, HomeLet’s Sales and Marketing Director, said: “We’ve made a number of improvements to our Rent Guarantee claims process that offer many benefits for our customers. Making the whole process electronic not only makes the claims process much easier and more efficient, but also more secure as information is sent directly to our Claims team, rather than via post.
“As one the leading suppliers to the lettings industry, we believe it’s really important to improve our customer processes in-line with technology and changes to the rental market in general. Therefore I am delighted to introduce these improvements and am confident they’ll be welcomed by existing and prospective customers.”

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