Insurance Administrator

We’re HomeLet, one of Lincoln’s biggest employers and the UK’s largest tenant referencing and specialist lettings insurance company.We work with tenants, landlords and letting agents - providing them with an award-winning referencing service and a comprehensive suite of insurance products. Our more than 350 staff members are based in our purpose built, stylish head office in the heart of historic Lincoln. MAIN PURPOSE OF ROLE: HomeLet provides insurance services to letting agents, landlords and tenants. The Insurance Administrator needs to be able to provide this wide variety of administration with a high level of service and accuracy. You will be focussed and hard-working with good attention to detail. You will need to quickly build an in-depth knowledge of our products, systems and processes so that you can respond quickly and accurately to our customers. You will need to be comfortable with email, Outlook, Word and Excel and the HomeLet Insurance systems. You will need to be flexible in your approach to handling the work and constantly be on the lookout for service and process improvements. In depth understanding of the products, systems and processes associated with administering RRP, Landlord and Tenants insurance policies. You will be measured against your efficiency, quality and productivity.

Career Details
Position opens 14/02/2018
Position closes 14/03/2018
Location Lincoln
Reporting to Insurance Administration Team Leader
Job reference


  • To process all incoming internal and external mail and email
  • Understands the importance of productivity and looks to exceed KPI’s set
  • Maintains high attendance in line with guidelines
  • Always punctual
  • Displays a positive attitude towards change
  • Delivers personal targets – productivity and quality
  • Monitors and tracks own results
  • To be able to identify complaints and follow the correct procedure
  • Adhere to internal and external guidelines for all products and process associated with the Insurance function
  • Service both inbound and outbound calls from letting agents , landlords , internal and external clients
  • Learns from experience taking feedback on board
  • Ensures all customer data is stored accurately
  • Participates positively in team meetings
  • To file all hard and soft copies of workload that has been processed
  • To action all CSU urgent requests received via e-mail from the inbound/outbound call centres and supporting departments
  • To be responsible for all Letting Account queries in relation to RRP / Rent Guarantee
  • To action all other tasks as requested by Manager on an ad hoc basis.






Education / Qualifications



English and Maths GCSE or equivalent




Recognised computer qualification e.g. CLAIT, ECDL.






Proven experience in an administrative role.




Customer service/ administration







Collaborative Working- Works Co-Operatively

Communicating Clearly- Communicates Professionally

Leading & Developing- Drives Own Development

Thinking Customer- Puts the Customer First

Commercial Mind-set- Makes an effort to limit wasted resource

Analysing & Initiating- Makes Effective Decisions

Adapting & Responding- Is Open to Change

Taking Ownership- Accepts Responsibility

Creating & Innovating- Seeks Improvement

Planning & Prioritising-Prioritises and Plans Own Work

Knowledge of Microsoft office suite, internet and emailing.



Please send your CV to


OTHER: All applicants must live in the UK and be eligible to work in the UK.

 No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.



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