Infrastructure Manager

The Infrastructure Manager is responsible for the planning, direction and performance of the end-to-end technology architecture within Barbon Insurance Group. The focus is on managing the Infrastructure Team to drive re-use, standardisation and simplicity across the IT infrastructure. This proactive role will drive improvements with the technology stack, ensuring standards and policies are maintained, while ensuring the security of the data within the systems. In addition, the role will be expected to manage and implement the ongoing schedule of planned infrastructure improvements.

Career Details
Position opens 01/11/2018
Position closes 22/11/2018
Location Lincoln
Reporting to
Job reference
  • Support the infrastructure transformation process and the journey towards service management
  • Supplier management for core technical infrastructure services
  • In conjunction with the Service Delivery Manager develop and maintain a rolling 3-year technology roadmap, including reference & target technical architectures
  • Development and delivery of on premise and cloud-based technical architecture, encompassing infrastructure, networking, telephony, storage, and servers
  • Ownership of key ITIL Management Processes (Capacity, Availability, Configuration, Event) providing effective KPI’s and reporting
  • Support effective working practices within the IT infrastructure to deliver business change to time, budget and quality
  • Proactive management of incidents and problems regarding technology issues
  • Support the compliance and regulatory agenda by ensuring all technology, networks, operating systems and other core architectural elements are fit-for-purpose and future proof
  • Ensure IT infrastructure is maintained and refreshed to support business operations
  • Database administration and maintenance
  • Server management, including patching, server & database back-ups and restoration
  • Network and Data Security, including adherence to applicable standards (eg PCI-DSS, ISO27001 etc)
  • Point of escalation from Service Desk and Infrastructure team (3rd Line Support)
  • Responsibility for the technical elements of the DR plan, and management of recovery process on DR invocation
  • Line management of the Infrastructure Team
  • Effectively utilise team members to their fullest potential
  • Coach and mentor others whilst serving as a role-model
  • Inspire co-workers to attain goals and pursue excellence
  • Conduct regular performance reviews and encourage personal development
  • Set challenging goals & team objectives, aligned with business strategy
  • Remain on the forefront of emerging industry practices, identify opportunities for improvement and make constructive suggestions for change
  • Proactive, timely and appropriate issue resolution and escalation
  • Develop strong relationships, and manage interaction with key stakeholders where appropriate
  • Manage the implementation of key infrastructure improvement projects
  • Participate in an out of hours support rota for core services (eg server room water leak, temperature or fire alarm).
  • Transition system software releases to the live environment (out of hours)
Person Specification:


  • Degree educated or qualified by experience
  • Experience of managing a technical infrastructure team
  • Demonstrable technical design and delivery standards
  • ITIL Foundation Certificate or equivalent experience
  • Database development, design & administration (MS SQL Server, MySQL 4/5, Oracle 11g)
  • Practical knowledge of Microsoft, LAMP, Red Hat, CentOS operating systems
  • Practical knowledge of TCP/IP, LAN/WAN, network security & Palo Alto firewalls
  • Practical knowledge of Hyper-V/VMWare virtualisation platforms
  • Expert knowledge of Active Directory, Exchange, Office 365
  • Practical knowledge of core Amazon Web Services components (EC2, VPC, S3, EBS, ELB, Glacier, RDS, IAM, SQS, SWF, SES, SNS, Cloud Formation)
  • Understanding of F5 load balancers and web applications firewalls
  • Excellent verbal and written communication
  • Can manage and motivate technical people


  • ITIL Practitioner Certificate or equivalent experience
  • Industry/Technical certifications (MCSA, MCSE, Red Hat etc)
  • Appreciation of ISO27001, ISO20000, ISO 9001 standards
  • Insurance and/or Financial Services experience
  • Appreciation of FCA, DPA & PCI-DSS regulatory requirements
  • Practical knowledge of the Microsoft System Centre suite of applications (MSVMM, SCCM, SCOM etc)

 Other package benefits: 25 Days’ Holiday + Bank Holiday, Employer Pension Contribution, Health Shield Cash Plan, Discounted gym flex, Childcare benefits, Free car parking, Free tea and coffee, Staff restaurant plus more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. All applicants must live and be eligible to work in the UK.

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