Claims Handler

Better known through our prestige brands; HomeLet, Rentshield and Letsure, we have become the go-to experts for Landlords, Letting Agents and Tenants alike.

Career Details
Position opens 12/09/2018
Position closes 10/10/2018
Location Lincoln
Reporting to
Job reference

Are you an Insurance Expert or Legal Professional looking for a new and unique challenge to mix the two area’s in a thriving industry?

We boast a number of unique selling points, one of which is our expert legal team that are based in our head office in Lincoln. A rare opportunity to join our team has arisen through the continued growth of the Group.

Despite our customers conducting through reference checks on prospective tenants, their circumstances can change overtime resulting in missed rental payments. As a member of our expert legal team, you will become the designated point of contact for the Landlord and/or their Managing Agent and be there to support them through the process of securing payment from their Tenants.

On occasion, where a mutually acceptable solution isn’t possible, you will be required to take the necessary steps in protecting the Landlord’s investment. This could be the removal of the tenants via legal proceedings and eviction if appropriate.

You will act as a conduit between insurers, solicitors in Ireland/Scotland and undertake a number of legal actions under the supervision of our chosen Solicitors for properties in England and Wales. An ability to balance both speed and accuracy is essential due to the nature of the role and so attention to detail is a must.



To operate within a team of Claims Handlers, delivering a high quality Claims Provision to its diverse, Internal/External Customer base. Taking a pro-active and “hands on” approach to claims handling whilst embracing Barbon’s Vision and Values.


 Claims Handling:

  • Adhere to all relevant policies, local processes, regulatory and business service level agreements
  • Input, assess & manage a portfolio of claims, storing the relevant documents & evidence on the corresponding systems
  • Manage all customer enquiries across varied mediums, including but not restricted to email, telephone & post
  • Escalate where appropriate any fraud indicators highlighted from fraud measures in place
  • Take pre-emptive steps to enhance recovery potentials within a claim by issuing demand letters to the relevant parties
  • Accurately manage & calculate financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place
  • Manage customer relationships effectively to ensure the claim progresses efficiently and any refunds due back to us are forthcoming
  • Accurately manage & calculate financial payment requisitions at Vacant Possession stages of a claim ensuring that any proposed deposit use and/or dilapidations are validated & taken into consideration when calculating payments due.

 Legal Activities:

  • Liaise with our approved supplier of legal advocates to arrange legal representation at court hearings, producing and recording on systems the required documents for such hearings
  • Liaise with County Courts nationally to arrange Bailiff & Eviction appointments when tenants fail to vacate
  • Serve legal notices to the tenant tailored to their circumstances and in-line with current legislation to regain possession of the property as efficiently as possible whilst managing and escalating any associated risks accordingly
  • Work as “One-Team” in collaboration with the teams Tenant & Landlord Litigator and the approved legal services provider to ensure that the legal service provided is robust, low risk and efficient.

Have you got the required skills and experience?




Education/ Qualifications

3 GCSE results (C) or equivalent qualifications


English and Maths  GCSE or equivalent qualifications


CILEx – Associate Grade




Graduate calibre, specifically in Law.


IOP - Associate Standard



Claims Handling in a Legal/Insurance centred environment

Administrative and customer facing experience

Numerate, ability to work under pressure and good computer skills (including MS office, outlook & excel)

Able to manage difficult conversations

Able to work on own initiative

A minimum of 12 months in a FCA or SRA regulated environment


Knowledge and/or previous experience of Landlord & Tenant Litigation


Experience in a litigation based role

Skills / Aptitudes

Collaborative Working- Works Co-Operatively as One Team

Communicating Clearly- Communicates Professionally

Leading & Developing- Drives Own Development

Thinking Customer- Puts the Customer First

Commercial Mind-set- Makes an effort to limit wasted resource

Analysing & Initiating- Makes Effective Decisions

Adapting & Responding- Is Open to Change

Taking Ownership- Accepts Responsibility

Creating & Innovating- Seeks Improvement

Acts with integrity, showing respect and fairness.







Other package benefits: 25 Days’ Holiday + Bank Holiday, Employer Pension Contribution, Health Shield Cash Plan, Discounted gym flex, Childcare benefits, Free car parking, Free tea and coffee, Staff restaurant


For more information about us please visit

All applicants must live in the UK and be eligible to work in the UK.

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.


To apply for the position of Claims Handler please fill in the form below.

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