Claims Administrator

As a member of the Legal Department, you will be supporting the Company’s cash flow. This will be done by using effective debt recovery techniques to collect insurance monies, paid out during successful claims.

Career Details
Position opens 27/06/2018
Position closes 26/07/2018
Location Lincoln
Reporting to
Job reference


 To operate within separate teams of Claims & Recovery Handlers, supporting the delivery of high quality provisions to our diverse, Internal/External Customer bases.



Claims Administration;

  • Adhere to all relevant policies, local processes, regulatory and business service level agreements
  • Input claims, storing the relevant documents & evidence on the corresponding systems
  • Manage all customer enquiries across varied mediums, including but not restricted to email, telephone & post
  • Take pre-emptive steps to enhance recovery potentials within a claim by ensuring all data input is accurate.
  • Accurately organise financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place
  • Liaise with our approved supplier of legal advocates to arrange legal representation at court hearings, producing and recording on systems the required documents for such hearings
  • Liaise with County Courts nationally to arrange Bailiff & Eviction appointments when tenants fail to vacate
  • Organise all incoming/outgoing post to ensure that legal documents are served in line with relevant legislation.
  • Chase outstanding Claim documents to enable claims to progress as efficiently as possible subsequently reducing the financial outlay.







Education/ Qualifications

3 GCSE results (C) or equivalent qualifications


English and Maths  GCSE or equivalent qualifications






IOP Membership and  Accredited to Associate Standard


Administrative and customer facing experience


Numerate, ability to work under pressure and good computer skills (including MS office, outlook & excel)

Knowledge and/or previous experience of Landlord & Tenant Litigation


Legal & Claims handling Experience

Skills/ Aptitudes

Collaborative Working- Works Co-Operatively as One Team

Communicating Clearly- Communicates Professionally

Leading & Developing- Drives Own Development

Thinking Customer- Puts the Customer First

Commercial Mind-set- Makes an effort to limit wasted resource

Analysing & Initiating- Makes Effective Decisions

Adapting & Responding- Is Open to Change

Taking Ownership- Accepts Responsibility

Creating & Innovating- Seeks Improvement

Acts with integrity, showing respect and fairness.







Please send your CV to

All applicants must live in the UK and be eligible to work in the UK.

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.

To apply for the position of Claims Administrator please fill in the form below.

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