Claims Administrator

We’re HomeLet part of Barbon Insurance Group, one of Lincoln’s biggest employers and the UK’s largest tenant referencing and specialist lettings insurance company. We work with tenants, landlords and letting agents - providing them with an award-winning referencing service and a comprehensive suite of insurance products. Our more than 350 staff members are based in our purpose built, stylish head office in the heart of historic Lincoln.

Career Details
Position opens 18/08/2017
Position closes 08/09/2017
Location Lincoln
Reporting to Legal & Claims Manager
Job reference

KEY TASKS AND ACCOUNTABILITES:

Claims Administration;

  • Adhere to all relevant policies, local processes, regulatory and business service level agreements
  • Input claims, storing the relevant documents & evidence on the corresponding systems
  • Manage all customer enquiries across varied mediums, including but not restricted to email, telephone & post
  • Take pre-emptive steps to enhance recovery potentials within a claim by ensuring all data input is accurate.
  • Accurately organise financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place
  • Liaise with our approved supplier of legal advocates to arrange legal representation at court hearings, producing and recording on systems the required documents for such hearings
  • Liaise with County Courts nationally to arrange Bailiff & Eviction appointments when tenants fail to vacate
  • Organise all incoming/outgoing post to ensure that legal documents are served in line with relevant legislation.
  • Chase outstanding Claim documents to enable claims to progress as efficiently as possible subsequently reducing the financial outlay.

 

PERSON SPECIFICATION

 

 

Essential

Desirable

Education/ Qualifications

3 GCSE results (C) or equivalent qualifications

 

English and Maths  GCSE or equivalent qualifications

 

ILEX Part I

 

CII FIT/CERT

 

IOP Membership and  Accredited to Associate Standard

Experience/ 
Knowledge

Administrative and customer facing experience

 

Numerate, ability to work under pressure and good computer skills (including MS office, outlook & excel)

Knowledge and/or previous experience of Landlord & Tenant Litigation

 

Legal & Claims handling Experience

 

 

All applicants must live in the UK and be eligible to work in the UK.

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.

Due to the volume of applicants we expect to receive, if you do not hear from us within 3 weeks of submitting your application please assume you have been unsuccessful.

To apply for the position of Claims Administrator please fill in the form below.

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